Monday.com integration: I can't save the integration because it will not provide fields to match

  • sctourism
    Asked on October 28, 2020 at 4:43 PM

    I am integrating to a Monday.com group and I cannot save the integration because it will not provide a list for me to "Match your monday.com fields to your JotForm fields". Please help.



    Jotform Thread 2663763 Screenshot
  • sctourism
    Replied on October 28, 2020 at 5:10 PM

    Here is another image. I've re authenticated the API and created a new integration in monday.com to see if that will fix the issue and none of this will work. Please respond as soon as possible.

    email: info@sunshinecoastcanada.com

    Thank you!1603919441 5f99de51d32d4 Capture Screenshot 10

  • Niko_N
    Replied on October 28, 2020 at 8:22 PM

    Hi,

    Thanks for reaching out to us!

    I've tested Monday.com integration using a cloned version of your Sunshine Coast Tourism Membership Form, however, was not able to replicate the issue:1603930813 5f9a0abde7f48  Screenshot 10

    Could you please let us know which form you are trying to integrate so that we can check that as well?

    As I can check, there's an empty form under your account with no fields added. If you are trying to integrate that form, please note that it won't work, since integration won't have any form fields to match with Monday.com

    Please check and let us know if the issue persists.

    Thank you!