Account Suspended: Collecting Card Details

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    Jerianne Grammer 
    Asked on October 28, 2020 at 05:50 PM

    I am inquiring as to why my account has been suspended. The form I created for my website is also not showing up on our website. Please let me know if there is anything that I need to do to get this situation resolved.

    Thank you,

    Jerianne Grammer

  • Profile Image
    Answered on October 28, 2020 at 09:37 PM

    A form was found in your account (cgmonogram) suspicious of phishing activity because it is collecting credit card details in plain form fields.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making a new form that is against our terms to avoid this kind of inconvenience.