Jotform Tables>>Export Excel: The product details are missing in some submissions

  • Profile Image
    jerryfeng1
    Asked on October 28, 2020 at 06:29 PM

    Good morning

    We are all having a problem when we download the new menu's it doesn't download all of them, even though the menu's have been completed.

    Please find download attached.

    I look forward to hearing from you.

    Regards Lorraine

    Screenshot
  • Profile Image
    roneet
    Answered on October 28, 2020 at 10:55 PM

    We are sorry for the inconvenience this has caused.

    Let me escalate the issue to our backend team.

    We will keep you updated on the progress of the ticket.

    Until this gets fixed you may use the old submissions page to download the data:

    https://www.jotform.com/submissions/202528040477048

    Let us know if you have further questions.

    Thanks.

  • Profile Image
    nazlicetin
    Answered on February 18, 2021 at 07:10 AM

    Hi,

    This issue should be resolved for the form you specified.

    Please try again and if it persists, let me know.

    Thank you.