how do I delete stored responses so I'm not over quota

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    awlillawarra
    Asked on October 28, 2020 at 08:27 PM

    We're an Animal Rescue volunteer organisation. We've had a request for new foster parents go somewhat viral and as so, are exceeding storage limits and near submission limits. I'm concerned it's not going to slow up straight away...

    As month is rolling over in a couple of days, and we rarely come near the limit, I'd like to be able to reduce holdings to bring us back into quota. Please advise.

    thanks

    donna

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    Vick_W
    Answered on October 29, 2020 at 12:12 AM

    Hi Donna,

    You can delete the old submissions from both Form Tables and Form Inbox section. Please check out the guide below for step by step instructions.

    https://www.jotform.com/help/377-how-to-delete-form-submission-data

    Please also make sure that you delete them from the trash folders as well as shown in the guide above(please note that once you do, they can not be restored.). Please check the guide below to download the submissions first.

    https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    Let us know if you need further assistance.

    Thanks.

  • Profile Image
    awlillawarra
    Answered on October 29, 2020 at 01:28 AM
    Do you have not for profit/charity pricing?
    thanks
    donna
    Donna Ashelford
    President, Illawarra Branch
    Animal Welfare League
    ________________________________
    ...
  • Profile Image
    Vick_W
    Answered on October 29, 2020 at 02:44 AM

    Hi Donna,

    I've created a new ticket for your new question and you'll receive a response to it shortly on the following link:

    https://www.jotform.com/answers/2664807

    Thanks.