Appointment Field: Some of my options are disabled even though they shouldn't

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    Arnpriorlibrary
    Asked on October 28, 2020 at 08:40 PM

    I have an active appointment form which we've been using without issue for months. Today some of our time slots became unavailable, yet parameters have not been changed.

    There should multiple appointments available for 45 minute browsing on Thursday October 29 between at both 4pm and 5pm, yet the form indicates there are no spaces available.

    please advise

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    Mianala
    Answered on October 29, 2020 at 12:46 AM

    Hello,

    I have checked your form and I could find multiple appointment fields. On these appointment fields, I could find multiple appointments for Oct 29 - 4PM and 5PM.

    There are limits set on your Group Appointment fields (Maximum Attendee Per Time Slot). Please check these and update them accordingly (increase the maximum if necessary).

    1603946500_5f9a480494f13_

    If you are still having any issues about this, let us know which on which field you are having this issue with. We will be glad to assist you.

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    Arnpriorlibrary
    Answered on October 29, 2020 at 07:51 AM

    I just checked the form again and I am unable to book for 4, 5, or 6pm on Thursday October 29. I have checked with both Firefox and Chrome. Yet there are only a few appointments throughout the day for this appointment type

    1603972255_5f9aac9fbb8c0_

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    Arnpriorlibrary
    Answered on October 29, 2020 at 07:54 AM

    My confirmed 45 minute bookings so far for October 29th : 2 @12pm; 1@ 2pm; 1@ 3pm; 2@ 4pm; 1 @ 5pm and 1 @ 6pm. Yet, the limits are set to 6 appointments her time slot


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    Sara_G
    Answered on October 29, 2020 at 08:36 AM

    Hi,

    Apologize for the issue.
    I have cleared your form caches and I have checked your form again from your account. It seems that the issue has been solved.
    Could you please check it again and kindly update us?
    Thanks.
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    Arnpriorlibrary
    Answered on October 29, 2020 at 09:43 AM

    Clearing the cache seems to have solved the problem. Thank you

    Karen