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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why will jotform not accept the latest version of excel documents?

    Asked by ICFforms on September 10, 2013 at 09:58 AM

    Having many applicants provide that they receive an error when trying to upload their excel spreadsheets because they have a newer version of excel. I have to add up small numbers to equal up to over 2500 hours and this takes extremely long amount of time if I am having to do this off of a PDF. Please let me know a way around. 


    Thank you

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    Answered by KadeJM on September 10, 2013 at 10:53 AM

    Hello, I presume they still kept it as .xls? Or are you trying to use and upload a different file format that is not being accepted? Unfortunately I don't have or use MS Office nor can I seem to find a beta version of it as I have Open Office instead which is similar yet different. I was going to download a trial copy of MS Office to test the latest version MS Excel 2013 but I don't think that would be accurate since often the trial versions have saving disabled which would defeat the purpose of testing it that route.

    I will check with my colleagues to see of one of them has the latest version of Excel otherwise I will need to discuss this with our Developers further. Additionally it may help if you are able to send us a copy of the file which is not being accepted for testing purposes on our end if that is okay with you.

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    JotForm Support

    Answered by Mike_T on September 20, 2013 at 05:00 PM

    I see that you have added the .xlsx extension to the allowed extensions on your form.

    We have also sent a request to add that extension to default setup for our Upload Tools.

    Thank you.

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    JotForm Support

    Answered by liyam on October 08, 2013 at 09:42 PM

    We have now added the xlsx extension to one of the default extensions to the file upload element.

    If you have other questions or if you experience issues with the added feature, please do let us know.


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    Answered by ICFforms on October 10, 2013 at 09:53 AM

    Thank you for letting us know!  This is great news!