My account shows two submissions but I don't have any

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    Asked on September 10, 2013 at 10:02 AM

    On my free account it shows that 44mb of space is being use and that there are two submission. However I've checked and there are no submissions showing on the single form that I have.

    Can this be sorted out?

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    Answered on September 10, 2013 at 11:00 AM

    Thanks for contacting us.

    I have checked your account and I was able to find that your form has received 3 submissions, however it seems that 2 of them has been deleted and don't appear in the Submissions page.

    But the submission I was able to find has an uploaded file ONR Presentation for Evap B Structural Supports.doc . The size of this file is 123 MB which exceed your space limit:

    So, you'd need to upgrade with one our your account paid plans in order to continue using our service, that will grant you more space and benefits.

    However if you never received more submissions than the one that your form have, don't hesitate to contact us, so that we can further investigate and find a solution to this.