email limit reached

  • Profile Image
    g.nykiel
    Asked on October 29, 2020 at 02:46 AM

    Hello

    I'm actually doing tests to check if your product is useable for my company. But, even if I tried several time yesterday night, I never received the email notification with the result of the form.

    I had a limit with my email box. I fixed this problem, but this morning, when I want to try again, I have a message saying I reach the limit.


    Can you help me ?


    Regards


    Grégory


  • Profile Image
    Sam_G
    Answered on October 29, 2020 at 05:15 AM

    Hi Grégory,

    Thank you for contacting Support.

    Upon checking, you have reached the forms limit.

    1603962834_5f9a87d242339_10.29%20form%20

     For a Free account, you can only create a max of 5 forms, if you have created a max of 5 forms.

    1603962875_5f9a87fbdb4ec_10.29%20form%20

    You need to delete the form and the form must be in the trash folder before you can create another/new form.

    Here's our guide on account limits for more detailed information: Understanding Your Account Usage and Limits

    I hope this helps.

    Let us know if you need further assistance.