Deleted submissions but still over upload-limit.

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    Melanie_Walls
    Asked on October 29, 2020 at 04:38 AM

    Hello , i have deleted the submission from my trial form but am still unable to submit the form as it says i am over the quota , is this because its a trial version ? i will be looking to purchase a package but need to be sure that when entries are deleted , space is created ?

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    Basil_A
    Answered on October 29, 2020 at 06:12 AM

    Hi,

    Can you please go into your submissions page and delete the submissions within your trash?

    1603966306_5f9a9562688bb_chrome_Jq8k9uIY

    Your form should start working again when you delete the submissions within your trash.

    Please let us know if you have any further questions.

  • Profile Image
    Melanie_Walls
    Answered on October 29, 2020 at 06:25 AM

    hi , i did try to do this but the submissions were not showing in my trash

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    Sam_G
    Answered on October 29, 2020 at 07:07 AM

    Hi Melanie_Walls,

    Kindly check go to your Submissions > Trash.

    1603969590_5f9aa2360f8d7_10.29%20trash.p

    You have already deleted your submissions however, the uploaded files are still saved in your submission.

    To delete, kindly follow this guide:https://www.jotform.com/help/377-how-to-delete-form-submission-data

    Let us know if the issue still remains.


  • Profile Image
    Melanie_Walls
    Answered on October 29, 2020 at 08:42 AM

    please see screen shot , there is nothing in my trash1603975370_5f9ab8ca2cbf4_screen shot.png

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    ashwin_d
    Answered on October 29, 2020 at 09:17 AM

    It seems you are checking form trash folder but my colleague suggested you to check the submission trash which you can view from JotForm tables (screenshot shared earlier).

    Anyway coming back to your issue, I did check your account and it seems you have already deleted all the submissions from your form. I have cleared your upload space utilization and activated your account again.

    Please test your form again and get back to us if the issue persists.

  • Profile Image
    Melanie_Walls
    Answered on October 29, 2020 at 10:49 AM

    ah sorry , yes i see what you mean , the form is now working and i can see what i need to do going forward