Account showing form over qouta

  • FreschRealEstate
    Asked on October 29, 2020 at 6:37 AM

    Dear Jotform,

    Our forms are not working, because we have reached our quota for upload space, however I have deleted all the entries and that changed the status correctly so I believe they should be working.

    I would be thankful if you can look into this.

    Kind regards,

    Frank

    Jotform Thread 2665123 Screenshot
    Page URL: https://form.jotform.com/201624944753357
  • Sam_G
    Replied on October 29, 2020 at 7:12 AM

    Hi FrankFresch,

    Thank you for contacting Support.

    We're sorry for the inconvenience.

    I have manually refreshed your counters and your forms are not over the quota.

    If you need further assistance, let us know.