We continue with the problem of deleting records.

  • fedmadmont
    Asked on October 29, 2020 at 7:26 AM

    Hello,

    We have verified and the deletion of all the records of our forms continues to persist, specifically:

    Form "Suscripción boletín quincenal de noticias" all records prior to October 8 have been deleted.

    Form "Cursos a deportistas" all records prior to October 10 have been cleared.

    Form "Técnicos deportivos en montaña y escalada" all records prior to October 8 have been cleared.

    Form "Premios FMM 2020 a las mejores actividades alpinísticas y de escalada" all records prior to October 15 have been cleared.

    On the previous occasions that we have reported this failure, you have restored the complete databases with all the records, but once we have viewed them complete, when changing from one screen to the new interface of "tables" they are deleted again.


    thank you so much for your attention



  • Vick_W Jotform Support
    Replied on October 29, 2020 at 7:52 AM

    Hi there,

    I've tried to restore your form submissions. I could see around 400 submissions earlier and now the total submissions are more than 1900. Can you please tell us if there are still missing submissions?

    Looking forward to your reply.

    Thanks.