How can I create a form that sends to a specific recipient email based on dropdown selection?

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    Asked on September 10, 2013 at 01:28 PM

    I'd like to have a form that has a dropdown selection to choose a specific 'department'. Based on that selection it would then send the email to the person associated with the department selected. Can this be done with your system?

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    Answered on September 10, 2013 at 02:33 PM

    Thanks for contacting us.

    Yes, that can be done by applying conditional logics to your form.

    First of all you need to create two or more notifications alerts (depending on the number of department you want to include in the dropdown field). In my example willl use three.

    Then launch the Conditions Wizard, on Setup & Embed tab

    2. Then click on  Conditions

    3. Choose Send an email after submission, in order to stablish conditional.

    4. Choose the fields you wish,  to match the condition

    Then, choose  the specific email address you want it to be sent to.

    Then just make the same process for your other emails. Finally the notifications must look like these:


    You can find these steps in this guide also: How to send to a specific email address based on a selection?

    If you need further assistance about this topic, don't hesitate to contact us or kindly open a separate thread if you need to ask something different.

    Thanks for using Jotform.