What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I create a form that sends to a specific recipient email based on dropdown selection?

    Asked by Brad on September 10, 2013 at 01:28 PM

    I'd like to have a form that has a dropdown selection to choose a specific 'department'. Based on that selection it would then send the email to the person associated with the department selected. Can this be done with your system?

  • Profile Image

    Answered by EliezerN on September 10, 2013 at 02:33 PM

    Thanks for contacting us.

    Yes, that can be done by applying conditional logics to your form.

    First of all you need to create two or more notifications alerts (depending on the number of department you want to include in the dropdown field). In my example willl use three.

    Then launch the Conditions Wizard, 

    1.click on Setup & Embed tab

    2. Then click on  Conditions

    3. Choose Send an email after submission, in order to stablish conditional.

    4. Choose the fields you wish,  to match the condition

    Then, choose  the specific email address you want it to be sent to.

    Then just make the same process for your other emails. Finally the notifications must look like these:


    You can find these steps in this guide also: How to send to a specific email address based on a selection?

    If you need further assistance about this topic, don't hesitate to contact us or kindly open a separate thread if you need to ask something different.

    Thanks for using Jotform.