Our patient form template has disappeared with transition to HIPAA

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    PinkLink2301
    Asked on October 29, 2020 at 09:12 AM

    I just upgraded to the silver plan and now I can't find our patient form template. WE had the template housed on our website and when I select the link now it gives me a Whoops! message. I need to make sure that when patients go to our website they can access the form. I need to restore this asap. Thanks.

  • Profile Image
    Sam_G
    Answered on October 29, 2020 at 09:59 AM

    Hi PinkLInk2301,

    Thank you for contacting Support.

    Upon checking, you have recently changed your username.

    If you have any forms with custom URL links, you will need to re-create the URL with the new username as the old link will not be active. However, direct links will work fine.

    https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form