Our patient form template has disappeared with transition to HIPAA

  • PinkLink2301
    Asked on October 29, 2020 at 9:12 AM

    I just upgraded to the silver plan and now I can't find our patient form template. WE had the template housed on our website and when I select the link now it gives me a Whoops! message. I need to make sure that when patients go to our website they can access the form. I need to restore this asap. Thanks.

    Page URL: https://secure.jotformpro.com/georgyPLM/mpatienthistory
  • Sam_G
    Replied on October 29, 2020 at 9:59 AM

    Hi PinkLInk2301,

    Thank you for contacting Support.

    Upon checking, you have recently changed your username.

    If you have any forms with custom URL links, you will need to re-create the URL with the new username as the old link will not be active. However, direct links will work fine.

    https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form