JotForm Inbox Notifications

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    nonuekwusi
    Asked on October 29, 2020 at 10:02 AM

    Hello,


    I would like to receive a notification in the JotForm inbox if a responder makes a change to their form. Is there a way to do this in JotForm?

  • Profile Image
    Richie_P
    Answered on October 29, 2020 at 10:41 AM

    It is possible to receive an email notification once a submission is edited.

    Please make sure that the send on Edit feature is enabled in your notification email.

    In the form builder go to Settings>Emails>notification>Advanced

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    However, it is not possible to show in the inbox if the submission was edited.

    To clarify, do you want to show a sign that a form is edited in the inbox?

    Can you please share more information regarding this feature in the inbox?

    Looking forward for your response.

  • Profile Image
    nonuekwusi
    Answered on October 29, 2020 at 10:45 AM

    Hi,

    So our form currently has an approval process that allows the submitter to correct their submission if there are errors. We would like to receive a notification in the JotForm inbox when the user has corrected their errors.

    Here is the link to our form:

    https://www.jotform.com/build/202235145326143


    Thank you.

  • Profile Image
    Anita_K
    Answered on October 29, 2020 at 11:33 AM

    You can achieve this with the steps my colleague has described above. The "Send on Edit" feature on a notification e-mail will re-send that notification if the submission has been edited/modified/corrected.

    I can see that you also have a Get Page URL widget on the form with conditional notification e-mails. This is another great way to send out a different e-mail to the original notification e-mail when the submission gets edited. Since based on the form you seem to be comfortable with using conditional notification e-mails, can you please explain what is it in your current setup that is not working?

    Looking forward to your reply.