Authentication failed: Paypl Pro integration

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    Asked on October 29, 2020 at 10:26 AM


    You advertise your site as free forms. Yesterday I spent many hours creating my form only to discover afterward that anyone submitting the form would receive an authentication error because a PayPal business account is required, which cost $30 a month, therefore is not a free form.

    This should be made a lot clearer on the form itself when filling it in.

  • Profile Image
    Answered on October 29, 2020 at 11:40 AM


    You don't have to pay to use a form with Paypal integration.

    Under the free account, you have the right to use payment forms, you are just limited with the numbers of submissions and payment submissions you are receiving, as you can see below :

    1603985644_5f9ae0ec72d73_JotForm · Pric

    The message that is actually displaying on your screen is to warn you that your Paypal account is not connected to the form.

    1603985840_5f9ae1b0b9415_The Easiest Onl

    Guide: how-to-integrate-form-with-paypal-pro

    More guidelines here:

    Let us know how it goes,


  • Profile Image
    Answered on October 29, 2020 at 12:28 PM
    Can you let me know why I get the authentication failed message after a
    user submits the form then?
    Thank you,
  • Profile Image
    Answered on October 29, 2020 at 02:57 PM

    Hello Jackie - If it's for this form: , I can see that you are using PayPal Pro integration but you haven't configured it yet:


    This is the reason why the error is received.

    Please refer to this guide on how-to-integrate-form-with-paypal-pro. Note that this requires a Paypal Business account to work.

  • Profile Image
    Answered on October 29, 2020 at 02:59 PM

    Also, if you don't have a Paypal Business account yet, you can try using the PayPal Personal integration instead. Just remove the Paypal field in your form then add the PayPal Personal field. You need not worry about the products you already created as it will be carried over to the new payment field.

    Here's a guide on how-to-integrate-form-with-paypal-personal.