How to prevent users from not completing the payments in PayPal?

  • Profile Image
    oceforms
    Asked on October 29, 2020 at 11:22 AM

    We are using the PayPal Personal integration and it is allowing people to click the "back" button once in PayPal and it puts their order in but it not getting payment. Is there a way to prevent this and force them to pay?

    The account is: oceforms

    The form is: https://form.jotform.com/202965613654157


  • Profile Image
    Richie_P
    Answered on October 29, 2020 at 12:43 PM

    If you user doesn't complete the payment, it is placed under the incomplete payments.

    https://www.jotform.com/help/272-paypal-incomplete-payments-faq

    Unfortunately, it is not possible to prevent your user's from cancelling the payment.

    I would suggest trying the PayPal checkout or PayPal pro so that you users may pay using credit card.

    Please check it out and let us know if you have further questions.