I am logged out of my account and forgot my password

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    Esti 
    Asked on October 29, 2020 at 12:25 PM

    I tried resetting the password and didnt get an email. I checked my spam. Please assist.

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    gerardw
    Answered on October 29, 2020 at 03:10 PM

    You are unable to log into your account because your account has been suspended.

    This is because the forms below in your account are collecting credit card information which is in violation of our Terms and our PCI compliance:

    https://form.jotform.com/202024287635149

    https://form.jotform.com/202070419841146

    1603998314_5f9b126a71869_3010_2.png

    We will need to delete this field from both the forms and only then can we activate your account.

    If you want to collect payments from your customers, you can add any of our authorized payment processors into the forms: https://www.jotform.com/integrations/category/payment-processing

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    Esti 
    Answered on October 29, 2020 at 03:13 PM

    Can you please delete that field and reactivate my account?

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    gerardw
    Answered on October 29, 2020 at 04:26 PM

    Thanks for the confirmation.

    I have now deleted this field from both the forms and activated your account.