Not receiving the "uploads" as attachments

  • MedplusSolutions
    Asked on October 29, 2020 at 12:43 PM

    Hello please help,

    I configure to "receive uploads as attachements' on the notification email but Im not receiving then separate. I'm receiving the uploads "images" as part of the new pdf document.

    Also I tried to download the uploads imgages from the submissions list, as I did before,

    downloading a zip file. but since the new version , I can"t download any of the uploads images. I can see them but can't download them.


    Need to receive those images on notification email,

    and if possile to sync it to my google drive.


    Jotform Thread 2666193 Screenshot
  • MedplusSolutions
    Replied on October 29, 2020 at 1:31 PM

    1603992700 5f9afc7ce2c7e snip download z Screenshot 10

  • MedplusSolutions
    Replied on October 29, 2020 at 1:33 PM

    Also I tried with the one step download submissions- and when I receive the zip file , it does not include the

    uploads from the form Im referring to. https://hipaa.jotform.com/MedplusSolutions/InscripcionDeServicioMedpak


  • Basil JotForm Support
    Replied on October 29, 2020 at 4:26 PM

    Hi,

    The attached file applies to the widget the allows uploading files, you are using the take photo widget.

    You can try using the upload file field or the image upload widget and the files will get attached and you will be able to download them directly from the submissions page.

    You can follow the guide below to integrate your form with google drive:

    https://www.jotform.com/help/192-how-to-integrate-a-form-with-google-drive

    Please let us know if you require any further assistance.