Form submission and general site access issues

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    tfalso
    Asked on October 29, 2020 at 12:49 PM

    My clients are indicating they cannot submit forms at this time and I see that there is an error that pops up when I log in indicating that the servers are down due to unusually high traffic.

    I'm getting this message when I log in and try to access my forms. I'm sure you are working on this but I would appreciate it if you could tell me when the issue has been resolved.



    Screenshot
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    gerardw
    Answered on October 29, 2020 at 03:18 PM

    Apologies for the trouble being caused. Our backend team has confirmed that the system is stable now and should be working fine. We request you to check again and let us know if you notice any further issues. We will be happy to take a look again.

    Thank you!

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    RICDSutton
    Answered on October 29, 2020 at 03:19 PM

    Yes, i am also having this issue.

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    gerardw
    Answered on October 29, 2020 at 04:30 PM

    Hello @RICDSutton,

    We will address your concern on your logged ticket link directly: https://www.jotform.com/answers/2666745-Server-Issues