I cannot get Stripe payments working - keep getting this error

  • lauraspawn
    Asked on October 29, 2020 at 1:10 PM

    The jotform says it is connected to my Stripe account, and my Stripe account is set to Live mode and enabled, however, I keep getting an error when I try to process the payment form.

    Jotform Thread 2666297 Screenshot
  • Jimmy_D
    Replied on October 29, 2020 at 3:42 PM

    Our apologies for the inconvenience.

    Can you please make sure the Stripe integration app is connected to your stripe account? I have checked your form and noticed the app is not connected.

    1604000277 5f9b1a156326e  Screenshot 10

    Let us know if you are still having issues.

    Best