I cannot get Stripe payments working - keep getting this error

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    Asked on October 29, 2020 at 01:10 PM

    The jotform says it is connected to my Stripe account, and my Stripe account is set to Live mode and enabled, however, I keep getting an error when I try to process the payment form.

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    Answered on October 29, 2020 at 03:42 PM

    Our apologies for the inconvenience.

    Can you please make sure the Stripe integration app is connected to your stripe account? I have checked your form and noticed the app is not connected.


    Let us know if you are still having issues.