Regarding the HIPAA trouble you are having...

  • Profile Image
    EruptrJotForm
    Asked on October 29, 2020 at 01:38 PM
    1. Will the submissions that are being sent while the HIPAA is down still show up in our submission table?
    2. Today my client received a submission in her email, as usual the email content was "hidden to protect privacy", but the PDF containing the form data was missing from the email. Will I be able to go in and SECURELY re-send that PDF to the email listed on the notification email?

    Thanks

  • Profile Image
    Niko_N
    Answered on October 29, 2020 at 04:55 PM

    Hi,

    We apologize for the inconvenience.

    1) The issue did not affect the form submissions, so entries should still be recorded and show up in Tables.

    2) You can download PDF document for any particular submission from JotForm tables and then send it to any recipient:

    1604004775_5f9b2ba7e05d5_

    Please let us know if you have further questions.

    Thank you!

  • Profile Image
    EruptrJotForm
    Answered on October 29, 2020 at 05:07 PM

    Thank you, So if I download that PDF as you say... is it still password protected and safe to send over email?


  • Profile Image
    Niko_N
    Answered on October 29, 2020 at 06:59 PM

    Hi,

    Unfortunately, it won't be protected with a password. You may add downloaded PDF to a Zip or RAR file, set it a password and then send over email:

    https://www.wikihow.com/Add-a-Password-to-a-RAR-File

    https://www.digitalcitizen.life/create-password-protected-zip-file-windows

    Thank you!