Can't login on my computer.

  • Profile Image
    Max Benedict 
    Asked on October 29, 2020 at 03:08 PM

    Hello,

    I am currently trying to login to the account connected to the username thevanplan - it's working to login on my client's computer, but it is not working on my computer. It is giving me an incorrect username or password message, but I am definitely using the correct username and password. Help!

    I need to finish these forms for them.

    Thanks,

    Max



  • Profile Image
    Basil_A
    Answered on October 29, 2020 at 05:38 PM

    Hi,

    Can you try using incognito mode/ a different browser when logging in?

    If it doesn't work could you try resetting your password?

    Looking forward to your reply.