The last PDF document received was a blank one

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    Asked on October 29, 2020 at 03:19 PM

    Hi, on our most recent submission, the PDF back page is blank. The email is showing submitted responses, but the attached PDF is blank.

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    Answered on October 29, 2020 at 06:03 PM


    I checked your account and you have two forms. Kindly share the form link where the issue happens and we will investigate it further. Guide:

    Also, you said the most recent submission, could you please share the submission ID so we can check it too? Guide:

    We'll wait for your reply. Thank you!

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    Answered on October 30, 2020 at 08:36 AM

    It is the form for PHAM:

    Recent submission ID: 4798068199015374900

    Please let me know if you require any more information

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    Answered on October 30, 2020 at 09:42 AM

    The submission 4798705620301552362 is showing a blank one in both the places on the submissions page and the PDF-editor page:

    It seems that the email was not triggered for this submission 4798705620301552362.

    The last email you got was for 4798068199015374900


    The submission which you have mentioned has data on the PDF as well as submission page 4798068199015374900

    Is your form embedded on any website? I see you do not have a mandatory field so users might skip filling the form.

    Let us know if you have further questions.


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    Answered on October 30, 2020 at 09:49 AM

    This is only in regards to 4798068199015374900.

    There is data from the back page as shown in the screenshot. But the PDF is blank. Even the mandatory field (initials) is blank on the PDF. Does that make sense?

    1604065772_5f9c19ec26cda_Screen Shot 2021604065769_5f9c19e9b1d37_Screen Shot 202

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    Answered on October 30, 2020 at 10:57 AM

    Thank you for the additional information.

    I was able to locate one empty PDF document in your PDF editor, however, it's not related to any submissions. You can download the PDF related to this submission on the following link:

    If you receive an empty PDF again, please get back to us, and we will forward this problem to our Developers.

    Thank you for your cooperation.