The last PDF document received was a blank one

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    phamilyeye
    Asked on October 29, 2020 at 03:19 PM

    Hi, on our most recent submission, the PDF back page is blank. The email is showing submitted responses, but the attached PDF is blank.

  • Profile Image
    VincentJay
    Answered on October 29, 2020 at 06:03 PM

    Hello,

    I checked your account and you have two forms. Kindly share the form link where the issue happens and we will investigate it further. Guide: https://www.jotform.com/help/401-where-to-find-my-form-url?

    Also, you said the most recent submission, could you please share the submission ID so we can check it too? Guide: https://www.jotform.com/help/549-where-to-find-the-submission-id?

    We'll wait for your reply. Thank you!

  • Profile Image
    phamilyeye
    Answered on October 30, 2020 at 08:36 AM

    It is the form for PHAM: https://form.jotform.com/202145627519051

    Recent submission ID: 4798068199015374900

    Please let me know if you require any more information

  • Profile Image
    roneet
    Answered on October 30, 2020 at 09:42 AM

    The submission 4798705620301552362 is showing a blank one in both the places on the submissions page and the PDF-editor page:

    https://www.jotform.com/submission/4798705620301552362

    https://jotform.com/pdf-editor/202145627519051?submission=4798705620301552362

    It seems that the email was not triggered for this submission 4798705620301552362.

    The last email you got was for 4798068199015374900

    1604065339_5f9c183b9c13f_

    The submission which you have mentioned has data on the PDF as well as submission page 4798068199015374900

    Is your form embedded on any website? I see you do not have a mandatory field so users might skip filling the form.

    Let us know if you have further questions.

    Thanks.


  • Profile Image
    phamilyeye
    Answered on October 30, 2020 at 09:49 AM

    This is only in regards to 4798068199015374900.

    There is data from the back page as shown in the screenshot. But the PDF is blank. Even the mandatory field (initials) is blank on the PDF. Does that make sense?


    1604065772_5f9c19ec26cda_Screen Shot 2021604065769_5f9c19e9b1d37_Screen Shot 202


  • Profile Image
    Bojan_J
    Answered on October 30, 2020 at 10:57 AM

    Thank you for the additional information.

    I was able to locate one empty PDF document in your PDF editor, however, it's not related to any submissions. You can download the PDF related to this submission on the following link:
    https://eu.jotform.com/pdf-editor/202145627519051?submission=4798068199015374900

    If you receive an empty PDF again, please get back to us, and we will forward this problem to our Developers.

    Thank you for your cooperation.