Trying to add a verified email and email is never received

  • sdeese
    Asked on October 29, 2020 at 3:42 PM
  • KrisLei Jotform Support
    Replied on October 29, 2020 at 6:08 PM

    Hello,

    As I have verified, the email verification is sent to the account email (sdeese@quincoelectric.com), and the status on your account is "Email Verfied=True." I think you have already verified your email address.

    Please do get back to us if you need further assistance.

  • sdeese
    Replied on November 9, 2020 at 2:10 PM

    I am trying to add or rather change the send from email address option for my forms and when I select the option for verified it is supposed to send a code to the email address I specified and the issue is that the email containing the code is not being delivered, or rather it is not being delivered in a timely fashion.


  • KrisLei Jotform Support
    Replied on November 9, 2020 at 3:35 PM

    Thank you for the additional information.

    It seems that you are referring to the Sender Email on the email notifications on your forms, correct?

    1604953901 5fa9a72d9711a Screenshot 1110 Screenshot 10

    Please refer to this detailed guide: how-to-add-a-custom-sender-address-to-an-email-alert

    You may also try setting up an SMTP for your form: how-to-setup-SMTP-for-a-form

    I hope this helps. Let us know if you need further assistance.