Suspended account

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    Cheniqua Wright 
    Asked on October 29, 2020 at 03:56 PM

    Hello,

    I am receiving a notification of my account being suspended by fraud prevention.

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    gerardw
    Answered on October 29, 2020 at 06:22 PM

    Your account is suspended since the form https://form.jotform.com/202318180959055 is found collecting credit card data in plain form fields which is in violation of our Terms and our PCI compliance.

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    We will need to delete these fields from the form and only then can we activate your account.

    If you want to collect payments from your customers, you can use any of our authorized payment processors on your form: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform

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    wrightawaytravel
    Answered on October 29, 2020 at 07:28 PM
    Can you remove it?
    ...
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    wrightawaytravel
    Answered on October 29, 2020 at 10:28 PM
    I’m unable to get in to remove it
    ...
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    gerardw
    Answered on October 30, 2020 at 01:00 AM

    Thanks for the confirmation.

    I've removed these fields from your form and activated your account.

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    wrightawaytravel
    Answered on October 30, 2020 at 09:28 AM
    Thanks
    ...