Upload Space: Client is requesting a special list view that shows up records that are consuming upload space with the "Delete" option

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    Chris_Bartlett
    Asked on October 29, 2020 at 04:58 PM

    upload space is confusing. how do i know what is consuming the space. if the total submissions exceed 500 and the old ones fall off will that free up upload space

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    Mike
    Answered on October 29, 2020 at 08:55 PM

    The 'Upload Space' is consumed by files uploaded by the form respondents. You can delete submission entries with files, or just files to free up space.

    7xsfr.png

    The 'Submission Storage' refers to the stored submission entries. If you exceed this limit, the oldest submissions will be replaced with the newest.

    Related guide:

    Understanding Your Account Usage and Limits

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    Chris_Bartlett
    Answered on October 29, 2020 at 10:34 PM

    thanks for the reply AND a quick sample for using tables ... how nice

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    Chris_Bartlett
    Answered on October 30, 2020 at 02:07 PM

    I deleted several old orders from previous form but the upload space has not changed. on Multiproduct order form there are only 11 files I see. Are you sure there is not something else?

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    Mike
    Answered on October 30, 2020 at 03:53 PM

    Please check the Trash folders (e.g. of the forms 'Mini Orders Only', 'Foil Orders Only'). There are some entries with file uploads.

    lks80.png

    This is possible to use the 'Empty Trash Now' option to delete the data forever.

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    Chris_Bartlett
    Answered on October 30, 2020 at 05:36 PM

    i think i deleted all the trash .. no change


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    Mike
    Answered on October 30, 2020 at 06:52 PM

    You still have forms in the Archive section with trashed submission records. Please check this too.

    5fwto.png

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    Chris_Bartlett
    Answered on October 30, 2020 at 07:14 PM

    Very much against my better judgement I deleted all of my archives at your direction ... and it did nothing .. now all of my archives are gone BECAUSE OF YOU and I am only worse off


    Not happy at all

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    Mike_G
    Answered on October 30, 2020 at 09:30 PM

    We would like to apologize for any inconvenience. Deleted forms can still be restored from your account's Trash Folder.

    Reference Guide: How-to-Restore-Deleted-Forms

    Please give it a try and let us know if you need any further assistance.

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    Chris_Bartlett
    Answered on October 30, 2020 at 10:04 PM

    I still have the problem that Upload space has not reduced. I have done everything i have been instructed to do. If someone would take the time to actually look at it it would help.

    Before I restore deleted forms


    Look and really understand the problem before you respond.

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    Vick_W
    Answered on October 30, 2020 at 10:42 PM

    Hi Chris,

    I've checked your account and I still see some submissions in the trash folder.

    1604111905_5f9cce219b221_

    Currently, the upload space being used is 65.62 MB out of 100 MB.

    1604112023_5f9cce979b772_

    I've refreshed your upload space counter and your form cache as well. This is the total space being consumed by your submissions for now.

    Let us know if you have any questions or concerns.

    Thanks.



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    Chris_Bartlett
    Answered on October 30, 2020 at 10:52 PM

    I just purged them all and the number did not change. So another example of a suggestion without really checking things out first.


    My last comment was really know what you are doing before you make suggestions.


    I keep deleting things I dont want to delete at YOUR direction and I loose more data and nothing works.


    Know what is causing the issue before you recommend again.


    You are causing me data issues.

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    JohnRex
    Answered on October 30, 2020 at 11:08 PM

    I just checked that the account's upload space counter went down to only 44.70MB right now.

    I can still see that there were submissions that has uploaded files in it for this form: Multi Product Order Form

    1604113514_5f9cd46ae09c2_

    1604113690_5f9cd51a92125_

    You may need top purge these trashed entries as well.

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    Chris_Bartlett
    Answered on October 31, 2020 at 08:28 AM

    This has been easily the most frustrating and convoluted process I have encountered in JotForm. I am a huge fan and have written a review that was very favourable about JotForm.

    I highly suggest that JotForm develop something that would simply display the records that make up upload space showing the size of each. That display could then have a select box for each file that would say DELETE FOREVER.


    Also where can I see this

    1604147310_5f9d586e75a50_



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    gerardw
    Answered on October 31, 2020 at 08:56 AM

    We apologize for the inconvenience caused and understand your frustration.

    To reach that page, please select the form from your My forms page and click on Inbox as shown below:

    1604148942_5f9d5ece13618_3110_12.png

    This will show you the option above to delete submissions from the Trash folder.

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    Chris_Bartlett
    Answered on October 31, 2020 at 09:16 AM

    Ok thanks for showing me how to see that page

    BUT

    Where is the assurance that you have passed on my very specific comment ans recommendation to your management.


    AGAIN SO FRUSTRATING

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    Patrick_R
    Answered on October 31, 2020 at 09:52 AM

    Hello! I've escalated your following suggestion as a feature request to the concerned team. If and when this gets implemented, we'll let you know via an email under this thread.

    "I highly suggest that JotForm develop something that would simply display the records that make up upload space showing the size of each. That display could then have a select box for each file that would say DELETE FOREVER."

    Thank you for your valuable suggestion.

    If there is anything else that we can assist you with, feel free to get back to us.

    Thank you!

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    Chris_Bartlett
    Answered on October 31, 2020 at 10:02 AM

    Did you send this directly to your management?

    This has been easily the most frustrating and convoluted process I have encountered in JotForm. I am a huge fan and have written a review that was very favourable about JotForm.


    You make this seem like an unnecessary casual customer request.

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    roneet
    Answered on October 31, 2020 at 01:14 PM

    We are sorry for the inconvenience this has caused.

    We have forwarded this matter to our backend team. I see that this ticket is marked as Urgent so I believe this feature won't take much time to implement.

    Do you also want us to pass this ticket to our higher management?

    Feel free to query us in case you have further questions.

    Thanks.

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    Chris_Bartlett
    Answered on October 31, 2020 at 02:01 PM

    I thought my last comment made that very clear.

    The more management is aware of customer frustration usually the better. You have a great product. Hate to see that overshadowed by easily solvable issues.

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    JohnRex
    Answered on October 31, 2020 at 03:09 PM

    I have relayed your message to our manager as requested. We will be keeping you posted here for further updates.

    Your feedback is highly appreciated and will help us to improve the UI of our platform for a more streamlined user experience.