Cannot log in

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    Kevin 
    Asked on October 29, 2020 at 05:37 PM

    When I try and log in it splashes with my login picture then goes blank and I can not see my forms. Is there an issue?

    Now I am blocked for having too many login attempts. Any help would be appreciated.

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    Kevin 
    Answered on October 29, 2020 at 06:35 PM

    I really need to access these files, but I am locked out now. It says to reset password, but when I try to do that it says too many requests. Stuck with no way to access what I need. Please help.

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    Mike_G
    Answered on October 29, 2020 at 11:27 PM

    We would like to apologize for any inconvenience. I have checked the account associated with the email address you are contacting us from and it has an active status.

    I would suggest that you try clearing your current browser's cache or you can also try logging into a different browser and/or device to test the issue.

    Feel free to let us know if you need any further assistance.

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    Mike_G
    Answered on October 30, 2020 at 04:54 AM

    We would like to apologize for any inconvenience. It seems that the issue you have experienced is related to the issue we have encountered earlier. However, I'm glad to inform you that the issue was escalated to our developers right away and we just got an update from them that the issue has already been resolved. Please check your form again and feel free to let us know if the issue persists on your end.