What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PayPal Combined With Other Payment Methods Not Working

    Asked by AlpineInternational on September 10, 2013 at 09:55 PM

    I have someone who chose 'bank transfer' once, and 'other - cash' more than once, and both participants were sent to the PayPal screen. We need to change it so that people who choose bank transfer and other are not sent to the PayPal screen, but instead, are officially confirmed.  How can I do this?
    Thank you, 
    Page URL:

  • Profile Image

    Answered by Cesar on September 10, 2013 at 11:28 PM

    Hello, the form gets redirected to paypal since your PayPal form contains only one product, this product is selected by default. Even if the choose Bank Transfer or Other, it doesn't matter if it's hidden, it will be a selected item that will make the form redirect to PayPal.

    What we must do is make that item not to be selected by deafult.

    This is a related Article to what I'm going to explain below:

    How to Setup PayPal along with other Payment Methods


    To set this up properly we will need to setup a few things:

    -We must add a second "dummy" item to the paypal payment tool
    -Make sure that both items are not selected by default.
    -Set the PayPal Field as a Required field.

    This is the PayPal Form with the Dummy Added:


    We must make sure no item is being selected by default:



    Now we must hide the Dummy item:

    By accesing the source code (through the "Inspect Element" built in to Chrome and FireFox. We will get the Element IDs that we need to hide using the Inject CSS Code Method.


    As you can see below: The Dummy Item has ID "input_46_1008" set to it. W e will use this ID to remove it from the list.


    In which case we would need the Inject the following code:


    input#input_46_1008 + label
    {display:none !important;}


    Note: This ID will could be different on your form, in which case you would need to change the input_XX_XXXX that is shown on your code.




    If you need further assistance, do let us know. Thank You.

  • Profile Image

    Answered by Cesar on September 10, 2013 at 11:39 PM

    Also, This is my example form as edited with the instructions shown above:


    Kindly try it out, and let us know how this works for you. Thank you.