There are no forms showing on the account upon loggin in.

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    Whitney
    Asked on October 29, 2020 at 09:20 PM

    I have started a couple forms today, and none of them, not even the old ones are showing up! I was going around in circles for a while to login, and then after I logged in, it kept asking me to login. Now, there is nothing listed. The history log shows I logged in a million times, made edits, but no forms are listed. My phone is showing the old forms, but nothing I have been working on today. Help!

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    Kenneth_C
    Answered on October 30, 2020 at 01:15 AM

    Thank you for reaching support,

    I checked your account and it is currently active and forms can be found.

    I have cleared your form cache so kindly log in and check your forms.

    You may also use a different browser to access the account, perhaps on a private window or incognito mode.

    Best.

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    Sonnyfer
    Answered on October 30, 2020 at 05:07 AM

    Greetings! We received a message from our developers that we indeed had a backend issue earlier today concerning HIPAA accounts. However, I'm glad to inform you that it is now fixed and stable.

    Should you need further assistance, please let us know.