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Valerie AkinwandeAsked on October 29, 2020 at 9:43 PM
When I login to the website, I am almost immediately logged out or given the error message, "You do not have any forms". I have attempted to login on several browsers and still come across the same issue. Please help!
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Kenneth JotForm SupportReplied on October 30, 2020 at 1:08 AM
Thank you for reaching support,
I just checked your account and it is currently active.
I have now cleared your form cache so kindly log in and check your forms now.
You may also try a different browser to access your account, perhaps on a private window or incognito mode.
I hope that helps.
Best.
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Sonnyfer JotForm SupportReplied on October 30, 2020 at 5:07 AM
Greetings! We received a message from our developers that we indeed had a backend issue earlier today concerning HIPAA accounts. However, I'm glad to inform you that it is now fixed and stable.
Should you need further assistance, please let us know.