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31CHOCAsked on October 30, 2020 at 12:38 AM
Hi,
Can you please help with making the name of the submission to be the subject header in inbox? Previously, the subject header is showing the names of my customers. But now it wasn't. I have followed the steps to go to the inbox setting, but i can't resolve it.
https://form.jotform.com/31CHOC/31choc-order-form
Thanks!
31CHOC
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Richie JotForm SupportReplied on October 30, 2020 at 3:42 AM
I have checked your inbox and it seems you have set your field header as Phone Number. If you want to use the name, kindly change it to the Name Field.
Please give it a try and let us know how it goes.
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31CHOCReplied on October 30, 2020 at 4:28 AMHi,
However, i am unable to choose Name from the drop down field.
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Richie JotForm SupportReplied on October 30, 2020 at 5:44 AM
The reason why the name field is not showing in your header is because you have already selected it as a subheader.
You must remove it as a sub header to be able to use it as a header.
Screen cast:
Please check it out and let us know how it goes.
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31CHOCReplied on October 30, 2020 at 6:28 AMI have changed as per your instructions.
However, for some reason the Jotform mobile app is still not showing the
names as header.
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jonathanReplied on October 30, 2020 at 7:26 AM
We apologize for inconvenience. I also checked and test using mobile app, but so far it has work as intended. The Name field shows as the Header in submission Inbox view.
screenshots:
on desktop browser:
on mobile app:
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Can you please try refresh your mobile app. Perhaps you just need to sync the app also.
Let us know if issue persist.
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31CHOCReplied on October 30, 2020 at 8:28 AMPlease see video attached. It is still not working even though i sync or
log out and relog back in.
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Cecile JotForm SupportReplied on October 30, 2020 at 8:57 AM
Hello there,
Unfortunately, we cannot see the video attached. You can attach screenshots in this forum as an alternative to let us see the problem that you're currently facing.
Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum
We look forward to your reply.
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31CHOCReplied on October 30, 2020 at 9:28 AMThe app is showing different to the web browser.
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Richie JotForm SupportReplied on October 30, 2020 at 10:31 AM
I have tested my sample form and the inbox header settings is reflected to the app submission view.
Can you please try to sync your app data?
If the issue persists, may we know the mobile device you're using so that we can try to replicate the issue at our end?
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31CHOCReplied on October 30, 2020 at 11:28 AMI have sync. Still the same.
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Richie JotForm SupportReplied on October 30, 2020 at 12:50 PM
Can you please share a screenshot on how you view the submission data in your mobile app?
-How-to-add-screenshots-images-to-questions-to-the-support-forum
Also, may we know the mobile device you have installed the app?
Looking forward for your response.