hidden field showing

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    claudia.kimura
    Asked on October 30, 2020 at 07:58 AM

    I have this field that I started with....now I don't need it. Since I have other data here, I hide it (because I am maintaining the old data for a little while longer)

    Every time I get a submission, people have this field filled in and I don't know why sine it is hidden (I have it se to be hidden if the name field is filled in, which is is because it is required)

    "How many weeks should Article 1 run?"

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    Ariel_P
    Answered on October 30, 2020 at 08:31 AM

    Hello there,

    Thank you for reaching out to us.

    Are you referring to the Email Notification? 1  If that's the case, I've cloned your form, but can't seem to replicate the issue. The "How many weeks should Article 1 run?" field is hidden on the email I received.

    Try deleting your old Email Notification and creating a fresh one, see if the issue persists.

    I've also cleared your forms' cache as a precaution. 2

    If you're referring to something else, please send us screenshots to better illustrate the issue. 3

    If you need further assistance, please feel free to contact us.

    Related Guides:

    1. How to Hide Empty Fields on Email Alerts
    2. How to Clear Your Form Cache
    3. How to Post Screenshots to Our Support Forum