What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to add new field in my form.

    Asked by HDAW on September 11, 2013 at 06:40 AM



    For some reason I can not use any of the forms.  When I click to add a new field in form builder it does not move at all.  Can you please advise.  Thank you.



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    JotForm Support

    Answered by ashwin_d on September 11, 2013 at 06:51 AM

    Hello Tereza,

    I'm sorry for the trouble caused to you.

    Upon checking your form, I didn't have the same issue as yours.

    Most likely it is a browser related issue. Have you already tried clearing your browser cache. If you haven't please clear your browser cache. Here is a guide to help you:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do let me know if the issue persist.

    Thank you!

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    Answered by Tereza on September 11, 2013 at 06:56 AM

    Thank  you for a quick reply.  I will try what you suggest.

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    JotForm Support

    Answered by ashwin_d on September 11, 2013 at 07:05 AM


    Please clear your browser cache and let me know if your problem is solved.

    Thank you!