What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my app is not working in Mozilla Firefox browser..and in chrome sometimes there is an error please help me regarding this..

    Asked by pradyumnaprusty on September 11, 2013 at 08:02 AM

    App link: https://www.facebook.com/RunForaHealthyHeart/app_190322544333196

    In firefox the app is not working at all and also in MAC the app doesnot works..what's more worrying is that  
    in chrome sometimes the application fails to load and shows an error..plase provide the solution to these issues.

    Page URL:
    https://www.facebook.com/RunForaHealthyHeart/app_190322544333196

    Screenshot
    app www solution
  • Profile Image
    JotForm Support

    Answered by guilledutra on September 11, 2013 at 09:09 AM

    Hi,

    which mthod are you using to embed the form? could you try  using the Facebook static HTML app method?

    Thanks 

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    Answered by pradyumnaprusty on September 11, 2013 at 02:48 PM
    I have used the Static html app, but experiencing difficulties in the
    firefox browser and also the app is not functional in MAC..further many a
    times in Chrome it shows an error..while sometime it works..now i am using
    the App by WOOBOX..however it doesn't still open in firefox and MAC but
    atleast in chrome it is working perfectly..please suggest how to rectify
    the errors mentioned previously..
  • Profile Image
    JotForm Support

    Answered by jonathan on September 11, 2013 at 05:43 PM

    @  pradyumnaprusty

    Hi,

    I was not able to reproduce this issue. Your facebook page is view able fine when I test on my end.

     

    Please try re-login to your FB account after clearing your browser cache. This should help refresh the browser.

    Inform us if the issue still persist after doing this.

    Thanks.

  • Profile Image

    Answered by pradyumnaprusty on September 13, 2013 at 03:04 AM
    No the problem appears in mozilla after you like the page..then the mozilla
    blocks the main form that i have designed with the help of jotform
  • Profile Image
    JotForm Support

    Answered by Welvin on September 13, 2013 at 05:57 AM

    Hi,

    Static HTML Iframe App doesn't allow unsecure content from an outside source or domain. As you could see, you have your form embedded normally to the Facebook Page. To fix that, please re-embed your form using our SSL Feature. Follow this guide: Setting Up a Secure or SSL Form.

    Thanks

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    Answered by pradyumnaprusty on September 13, 2013 at 07:50 AM
    But if i implement that secure submission then how many entries can i
    recieve..will i still recieve 100 entries..or there is any change in policy
    if i implement it.
  • Profile Image
    JotForm Support

    Answered by guilledutra on September 13, 2013 at 09:43 AM

    Hi,

    With the secure submission selected you will be able to receive 10 SSL submissions per month with your  free plan account.

    Thanks

  • Profile Image

    Answered by pradyumnaprusty on September 13, 2013 at 01:20 PM
    I am a great fan of jot form ..what impresses me a lot is the simplicity
    and ease with which it enables to biuld us apps in facebook..see we are
    basically a digital marketing agency named Prelude Digital. i just want to
    now is there any special pricing offers from jot form for the agencies..Do
    check our website www.preludedigital.com to know more about us and do
    revert me back with your queries..iam very keen to start using paid version
    of jot form ..Do notify me the offers and pricing plans you have for
    agencies.
  • Profile Image
    JotForm Support

    Answered by guilledutra on September 13, 2013 at 02:50 PM

    Hi,

    Please check our paid plan prices here http://www.jotform.com/pricing, we do not offer special prices for agencies due  our paid plans are quite accessible.

    please let us know if you need futrther information

    Thanks