Why is the Warning Message not working even when form is already disabled?

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    Asked on September 11, 2013 at 08:50 AM

    Hello, I have programmed my registration form to disable at 15 registrants.  I have now hit that number but the 16 person just received a blank page.  How can I get it to display the message (re: email to get on a wait list) I want it to display?  Thank you. 


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    Answered on September 11, 2013 at 09:56 AM

    Thanks for contacting us.

    Are you refering to this form? https://www.jotform.com/32467737328968

    I'm able to see the warning message you've created whilechecking the standalone version of the form: 

    However I can't see it in your webpage, just as you said:

    The most probably that your form script is getting in conflict with some of your webpage script. the best solution fo these kind of issues is to re-embed your form, but now using your form iFrame code. That will resolve the issue, use this guide to learn about Getting the Form iFrame code

    Let us know if you need further assistance.


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    Answered on September 11, 2013 at 09:45 PM

    Thank you and it worked but it looks horrible.  It comes out as this HUGE dark grey box where I have to scroll down to see the message and the font in the message is quite large, also I'm concerned people won't even know to scroll down to see the message.  Any suggestions to make this look and function better?  It used to be 12 font size text that appreared with the white background and didn't have to scroll down.  Not sure how to get back to that point.  

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    Answered on September 12, 2013 at 12:55 AM


    We can use a hack-around method since we do not have style editor on our error pages yet. Replace your current error message to this one.

    <style>body{background-color:white !important;}table{height:0 !important;background-color:white !important;}table tbody tr td{height:0 !important;}tr td div div img{height: 59px;padding: 0 20px;}</style>

    <h1 style="font-size:12px !important;margin:0 !important;padding;0 !important">Thank you for your interest. The excursion is currently full, but we encourage you to join the wait-list as people often drop out at the last minute. In addition, if there is enough demand, a second excursion might be added. Please send an e-mail to japantravelconsultant@yahoo.com to put your name on the wait list and/or to be considered for any additional excursions.</h1>

    As you may noticed, this includes CSS which would overwrite the default styles of the error page.


    Hope this helps. Regards!