Account Suspended

Hello, I'm trying to log into my jotform account and it says its suspended. Can I please have it reactivated?

Greetings,

Thank you for reaching Support.

The following form was found on your account CLOCA as suspicious of phishing activity because you're collecting user credentials.

https://www.jotform.com/201703810136241

Gathering these types of data violates our Terms of Use.

Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

Looking forward to your response.

Thank you for explaining. Can you please reactivate my account so i can remove that field?

Hello there,

Thank you for reaching Support.

You would need to agree with our terms and allow us to delete the offending field prior to lifting your suspension I'm afraid.

Thank you for your understanding.

We'll be waiting for your reply.

I agree to the terms, please rename the field "access code" as you noted above.

Hi there,

I’ve updated the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

Let us know if there is anything else we can help you with.