Account Suspended

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    Brandi Boardman 
    Asked on October 30, 2020 at 10:18 AM

    Hello, I'm trying to log into my jotform account and it says its suspended. Can I please have it reactivated?

    Screenshot
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    Ariel_P
    Answered on October 30, 2020 at 11:22 AM

    Greetings,

    Thank you for reaching Support.

    The following form was found on your account CLOCA as suspicious of phishing activity because you're collecting user credentials.

    https://www.jotform.com/201703810136241

    16040712362020-10-30 23_19_16.jpg

    Gathering these types of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

    Looking forward to your response.

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    Brandi Boardman 
    Answered on October 30, 2020 at 11:23 AM

    Thank you for explaining. Can you please reactivate my account so i can remove that field?

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    Ariel_P
    Answered on October 30, 2020 at 12:52 PM

    Hello there,

    Thank you for reaching Support.

    You would need to agree with our terms and allow us to delete the offending field prior to lifting your suspension I'm afraid.

    Thank you for your understanding.

    We'll be waiting for your reply.

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    Brandi Boardman 
    Answered on October 30, 2020 at 12:55 PM

    I agree to the terms, please rename the field "access code" as you noted above.

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    Ariel_P
    Answered on October 30, 2020 at 01:54 PM

    Hi there,

    I’ve updated the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

    Let us know if there is anything else we can help you with.