Just wondering how long the back end will be down.

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    Asked on October 30, 2020 at 10:20 AM
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    Answered on October 30, 2020 at 11:24 AM


    Could you please give us more details about your concern so we can assist you properly?

    Are you perhaps referring to the "temporary back-end unavailable" error message when accessing your forms?

    We have received a message from our developers that we had a back-end issue earlier today concerning HIPAA accounts. However, the issue is now fixed and stable.

    I also checked our HIPAA test account to confirm, and the account seems to be working fine. Could you please check again and let us know if the issue persists so we can investigate further.

    We look forward to your response.