form is not mobile responsive when viewed on the subdomain

  • Profile Image
    ecoFiles
    Asked on October 30, 2020 at 11:01 AM

    Hi,

    I used your super cool card layout for one of my forms but it looks terrible in mobile.

    I realized that it looks fine using your link:

    https://form.jotform.com/202872760790562

    But if I forward to it using a subdomain and masking, then it looks funky:

    registration.rock-itfuel.com

    Is there anything I can do to fix that? It is set thru GoDaddy as a temporary forward with masking.

    Thanks!

    -Wanda

  • Profile Image
    Richie_P
    Answered on October 30, 2020 at 01:32 PM

    I have viewed your subdomain at my end and it seems to be mobile responsive.

    1604079095_5f9c4df756628_2.png

    Can you please share a screenshot on how you view the form?

    How-to-add-screenshots-images-to-questions-to-the-support-forum

    May we know also the mobile device you have used to fill the form?

    Looking forward for your response.