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    Having difficulty with email alerts

    Asked by kilgour2 on September 11, 2013 at 10:24 AM

    Our form allows users to submit questions to a manager, and copies Board members when it is submitted. When the manager updates the submission by editing the appropriate fields, and then submits, it successfully sends a notification of the updates to the Board members, but not to the original person who made the submission.

    How can we push these updates back to the originator? Thanks..

    Page URL:
    http://form.jotform.ca/form/23526439737260

    email email alerts thanks
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 11, 2013 at 10:56 AM

    Hello, The Notification that is responsible for notifying the Original Sender (Whom first filled in the form) is the AutoResponder. I checked your form and saw that you have One created for this. However, the problem is that this is not being sent out or received because you have not configured a Sender E-mail for it. The slot for this is left empty so that is why this is happening. You will need to set this up to correct this issue.

     

    You need to pick one of the following as the Sender E-Mail Address. You can choose one of the 2 JotForm Addresses which are the recommended Default Senders. Or you may choose to configure your own SMTP Setup. If you go that route though, it is recommended that you Set this up through Mandrill which will help speed things up along with preventing custom issues.

     

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    Answered by kilgour2 on September 11, 2013 at 11:28 AM

    Hi - made the changes recommended. The Autoresponder works fine for the original submission. However when the form is updated through the edit process, no email is sent to the originator, only to the emails in the notification alert. Could you please have another look (or I'm just doing something totally wrong?) Thanks / Bruce

  • Profile Image

    Answered by EliezerN on September 11, 2013 at 11:56 AM

    @Bruce 

    Actually, that is the way the edit submissions function works, when you edit an existing submission a notification will be sent to your recipient email, but this won't send the autoresponder copy of the update to the user who sibmitted the form originaly.

    Should you have anyother question, don't hesitate to contact us.

    thanks

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    Answered by kilgour2 on September 11, 2013 at 12:02 PM

    So...apart from using "reply", there is no way to automatically push an updated version of the form to the originator? If that's the case, it seems like a good opportunity to make a change to allow the original email to be included in receipients to notifcations, as an option. Thanks / Bruce

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    JotForm Support

    Answered by KadeJM on September 11, 2013 at 01:00 PM

    Actually, either way when you update this it should still send a notice about this being updated. 

    I made a quick test of this to check for accuracy using this form I quickly put together which has 1 Notification to me and 1 Autoresponder. My fault and I apologize for misleading you. I thought that we had implemented a correction to update about this change to users if enabled but it seems I was wrong about that. Anyhow, after checking this more it turns out the Autoresponder is not configured currently to send this notice. However, the proper way to do this is to modify your just your Notification and turn it into a Notification/Autoresponder. You can do this by grabbing your form's email field's tag and then place it into the Notification under Reply-to Settings as a Recipient. Doing this is a secondary way of turning the Notification into an Autoresponder so that you can enable this ability to happen on your forms where the person of Origin will be updated about the Edit.

    Example Tag:  {email5}

    You can get the above tag from the Email Field under " Properties > Show Properties " or you can also obtain it by clicking on E-Mail Tag in your Notification.

    Make sure you separate this and your other email addresses since there will be more then one with a " , " (comma) to prevent problems.

     

    This will then ensure that a copy goes to not only you but also the Person of Origin. If you want to keep information in the Notification separate just make a 2nd Notification and place the tag in that Notification instead incase there is certain information that you don't want the Original Person to see.

     

    Here's the Test Form I used for this:  http://form.jotform.co/form/32534623431851

    This one went to my Origin Account (@Yahoo.com) which I used to fill in the form. Note the Edit now shows in green because of the tag.

    And here's the One that go to the Form Owners Account (my @gmail account). 

     

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    JotForm Support

    Answered by KadeJM on September 11, 2013 at 01:01 PM

    Please disregard the first part of my message. Sorry about that, I meant to remove that line so I have corrected it with a strikethrough because it's incorrect.

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    Answered by kilgour2 on September 11, 2013 at 01:07 PM

    KadeJM - thanks! I was hoping there would be a simple and elegant solution, and that looks to be the case. Will give it a go and let you know. Many thanks  / BRuce