Can I switch from Paid to Free?

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    britanyv
    Asked on October 30, 2020 at 12:43 PM

    I don't normally use a lot of entries but did this month because I started a 1 time project. If I pay to upgrade for one month, can I then cancel and go back to free without loosing the forms I have already created or my account?

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    gerardw
    Answered on October 30, 2020 at 04:11 PM

    Yes, you can upgrade and downgrade the account at any time. Your forms and data will not be lost when you downgrade.

    You just need to cross-check your account usage limits before you downgrade, because, if the limits exceed that of a free account, your account will get disabled (data and forms will remain secure though - but users will see an over quota message on your forms).

    You may want to check this guide on how account limits function: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits

    Do review and let us know if you have any further questions.