Account overlimit: How to clear space

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    marksarpa
    Asked on October 30, 2020 at 01:03 PM

    I ran out of room. Sorry...... Can you delete the files in my trash so I can have these forms live again?

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    Laura_L
    Answered on October 30, 2020 at 04:56 PM

    Hi,

    To get your forms back live again, you can do two things:

    1) Delete submissions and old forms to make space.
    You might want to first take a backup of your uploads and submissions before deleting them to clear upload space.
    Deleting these files will make room for new submissions and uploads.
    Please see the guides below for how to back-up your data:
    How to Download the Submission Files
    How to Download Form Submissions as Excel/CSV/PDF
    How to Export All of Your Data at Once

    2) Upgrade your account for a higher storage limit.

    1604091279_5f9c7d8f8836f_pricing.png
    Please let us know if you have further questions.

    Best Regards,