PDF attachment on form submission email

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    Nelson_Samantha
    Asked on October 30, 2020 at 02:59 PM

    Hello!


    I have created a few different forms, but on one of them, the PDF attachments are not coming through in the confirmation email. I get an error message saying the attachments were larger than 5GB. We have limits on the uploads so that this shouldn't be an issue. Can you please direct me on how I can fix this issue?

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    Welvin
    Answered on October 30, 2020 at 06:26 PM

    Can you confirm if you are referring to the following form, https://www.jotform.com/tables/92897106173161?

    The limit is 5MB, and it covers both the Send Uploads as Attachment and PDF Attachment. If the total size is larger than 5MB, the form will not attach anything to the email.

    You may consider prioritizing the PDF attachment over file uploads. The file uploads can be downloaded by clicking the link through the body of the email.

    Thanks

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    Nelson_Samantha
    Answered on October 30, 2020 at 07:28 PM
    When I am editing the limit for the upload the limit says KB.
    Thank you!
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    Niko_N
    Answered on October 30, 2020 at 09:11 PM

    Hi Samantha,

    You can change file upload size limit by following this guide below:

    Changing the File Upload Size Limit

    You can convert Kilobytes to Megabytes quite easily: https://www.unitconverters.net/data-storage/kb-to-mb.htm

    However, I've checked your form upload files and setting upload file limit does not seem to be a good option, since most of the files uploaded by the form users are greater than 5MB as a total with Submission PDF. Thus, if you will manually limit that, users won't be able to upload necessary files on your form.

    As suggested by my colleague, a better option would be to prioritize the PDF attachment over file uploads. For that, you need to disable "Send Uploads as Attachment" option for your email notification:

    Get Uploaded Files as Email Attachments

    Afterwards, you should receive a PDF document of form submission, and it will include links to uploaded files instead.

    Please check and let us know if you have further questions.

    Thank you!