Why can't I download my Excel spreadsheet all the sudden?

  • Profile Image
    louisianahsbn
    Asked on October 30, 2020 at 03:02 PM

    It lets me download but the spreadsheet is empty. I need this data asap!

    it worked fine this morning and up until this afternoon

  • Profile Image
    Niko_N
    Answered on October 30, 2020 at 06:17 PM

    Hi,

    We apologize for the inconvenience.

    Could you please kindly let us know the form for which you are trying to download Excell spreadsheet? I've tried to download data as Excel for your forms but was not able to replicate the issue:

    1604096094_5f9c905e33dbb_

    1604096140_5f9c908ca7eb6_

    Could you please clear your browser's cache and check again?

    Meanwhile, please also try to create an Excel report for that form and check:

    How to Create an Excel Report

    Thank you!