It will not let me sign in at all

  • Profile Image
    stephanie 
    Asked on October 30, 2020 at 03:05 PM

    Hi There!

    Am interested in piloting your product but it won't let me sign in and is corrupting my forms as a result. Please help. It says my email address is invalid - it is definitely not invalid.


    Best,

    Stephanie

  • Profile Image
    jonathan
    Answered on October 30, 2020 at 06:22 PM

    We apologize for inconvenience. I checked using your email account and I noted that you were able to registered and created your username Sapp_Stephanie .

    However, it appears also that the account was auto suspended by the anti Phishing system due to your suspicious form that violates the JotForm Terms of Use.

    You have form that capture account username/login/password which is not allowed.

    1604096436_5f9c91b4d4a61_zzz 2020-10-31


    To fix and reactivate your account and form, you need to comply first to the terms and agree that we can delete the mentioned fields in the form.

    We will wait for your updated response.