It will not let me sign in at all

  • stephanie
    Asked on October 30, 2020 at 3:05 PM

    Hi There!

    Am interested in piloting your product but it won't let me sign in and is corrupting my forms as a result. Please help. It says my email address is invalid - it is definitely not invalid.


    Best,

    Stephanie

  • jonathan
    Replied on October 30, 2020 at 6:22 PM

    We apologize for inconvenience. I checked using your email account and I noted that you were able to registered and created your username Sapp_Stephanie .

    However, it appears also that the account was auto suspended by the anti Phishing system due to your suspicious form that violates the JotForm Terms of Use.

    You have form that capture account username/login/password which is not allowed.

    1604096436 5f9c91b4d4a61 zzz 2020 10 31 Screenshot 10


    To fix and reactivate your account and form, you need to comply first to the terms and agree that we can delete the mentioned fields in the form.

    We will wait for your updated response.