Once hosted online, my form does not send submission emails.

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    Asked on September 11, 2013 at 12:10 PM

    i didn't receive any submitions sense i use the form


    i made the mail test from jotform.com and received mail successfully but my problem is that i didn't receive submitions from the site i host the form on


    i made a static html and hosted it into my host server then i copied the embed code of my form and pasted it into this statitic html , then when i tried it online it didn't give any response

    further >> i,m using this static html on facebook apps third party


    the static html is: http://www.threecuts.com/Last%20version.html

    the app on facebook is: https://www.facebook.com/TrogilsTravel/app_208195102528120

    please help me

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    Answered on September 11, 2013 at 12:50 PM

    Hello hanno,

    Upon taking a closer look of your form's email alert, I found that you have not selected the "Sender E-mail". That seems to be the reason of you not receiving your submission emails.

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:




    Please Note: Your test email went through just because the "Test Email" directly sends the email to your account email address and doesn't check for sender details. It comes into effect only when live submission is done.

    Hope this helps.

    Thank you! 

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    Answered on September 11, 2013 at 09:40 PM

    thank you very much for your response


    i made the changes you gave me successfully but unfortunely nothing changed


    i don't know what is the problem


    please help cause i need the form for making business and more in the future

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    Answered on September 11, 2013 at 09:54 PM


    I checked your  notification recipient email address in our email server logs and I can find that email was successfully delivered to that email address, could you check your spam folder?

    /var/log/jotform/amazonSES.log:[09/Sep/2013:11:55:42 -0400] 32513318976560 AmazonSES Sent email to mohannadayoup@gmail.com - MessageID:00000141036f8635-9a258dab-8529-4fa4-8b33-53d32fd8009a-000000 - RequestId:47e4640c-1968-11e3-8304-6d9d5ce176ab /var/log/jotform/amazonSES.log:[10/Sep/2013:15:15:56 -0400] 32525548531555 AmazonSES Sent email to mohannadayoup@gmail.com - MessageID:00000141094d34e8-40adcce3-5c65-4309-89cc-c71ddb5fe8e3-000000 - RequestId:6b51be77-1a4d-11e3-ab95-e5dd39cf3af3


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    Answered on November 06, 2013 at 12:52 AM

    I have the same problem with my form. it is hosted at http://www.bistroindia.ca/reservations.html

    can you please check back and let me know what the problem is. test emails are going through to my gmail inbox but the live website submissions are not going through.

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    Answered on November 06, 2013 at 01:43 AM

    Hello bistroindia,

    Kindly open a new thread for your inquiry,You can create your new thread using this link http://www.jotform.com/contact. so we can better track the issues, requests and solutions users are having. Also, to assist you better and avoid confusion.

    Thank you and looking forward to assist you.