- hannoAsked on September 11, 2013 at 12:10 PM
i didn't receive any submitions sense i use the form
i made the mail test from jotform.com and received mail successfully but my problem is that i didn't receive submitions from the site i host the form on
i made a static html and hosted it into my host server then i copied the embed code of my form and pasted it into this statitic html , then when i tried it online it didn't give any response
further >> i,m using this static html on facebook apps third party
the static html is: http://www.threecuts.com/Last%20version.html
the app on facebook is: https://www.facebook.com/TrogilsTravel/app_208195102528120
please help me
- JotForm Supportashwin_dAnswered on September 11, 2013 at 12:50 PM
Upon taking a closer look of your form's email alert, I found that you have not selected the "Sender E-mail". That seems to be the reason of you not receiving your submission emails.
You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.
You can select "firstname.lastname@example.org", "email@example.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:
Please Note: Your test email went through just because the "Test Email" directly sends the email to your account email address and doesn't check for sender details. It comes into effect only when live submission is done.
Hope this helps.
- hannoAnswered on September 11, 2013 at 09:40 PM
thank you very much for your response
i made the changes you gave me successfully but unfortunely nothing changed
i don't know what is the problem
please help cause i need the form for making business and more in the future
- JotForm SupportguilledutraAnswered on September 11, 2013 at 09:54 PM
I checked your notification recipient email address in our email server logs and I can find that email was successfully delivered to that email address, could you check your spam folder?/var/log/jotform/amazonSES.log:[09/Sep/2013:11:55:42 -0400] 32513318976560 AmazonSES Sent email to firstname.lastname@example.org - MessageID:00000141036f8635-9a258dab-8529-4fa4-8b33-53d32fd8009a-000000 - RequestId:47e4640c-1968-11e3-8304-6d9d5ce176ab /var/log/jotform/amazonSES.log:[10/Sep/2013:15:15:56 -0400] 32525548531555 AmazonSES Sent email to email@example.com - MessageID:00000141094d34e8-40adcce3-5c65-4309-89cc-c71ddb5fe8e3-000000 - RequestId:6b51be77-1a4d-11e3-ab95-e5dd39cf3af3
- bistroindiaAnswered on November 06, 2013 at 12:52 AM
I have the same problem with my form. it is hosted at http://www.bistroindia.ca/reservations.html
can you please check back and let me know what the problem is. test emails are going through to my gmail inbox but the live website submissions are not going through.
- khrisellAnswered on November 06, 2013 at 01:43 AM
Kindly open a new thread for your inquiry,You can create your new thread using this link http://www.jotform.com/contact. so we can better track the issues, requests and solutions users are having. Also, to assist you better and avoid confusion.Thank you and looking forward to assist you.