Form Can Not Be Submitted When Done on Mobile Device

  • Profile Image
    castingimpressions268
    Asked on October 30, 2020 at 03:45 PM

    Good day,


    It appears that when my form is filled from a mobile device, the user is unable to submit it once completed. I have tried this on multipl emobile devices witht he same result. If the form is accessed via a PC then it works.


    I would appreciate some assistance in resolving this. The form link is below:


    https://form.jotform.com/202086572002041


    Thank you.

  • Profile Image
    Niko_N
    Answered on October 30, 2020 at 06:46 PM

    Hi,

    We apologize for the inconvenience!

    I've checked your form using a mobile device (iOS) and was not able to replicate the issue: submission with test data has been sent without issue:

    1604097842_5f9c9732ae1d6_


    Could you please let us know the model and browser of the mobile device used, where you experienced an issue so that we can try to replicate it?

    Also, are you experiencing that issue, when trying to submit the form on the embedded website? If that's a case, please provide a link to the website as well, so we will check further.

    Thank you!