My submission PDFs seem to have changed from what they once looked like

  • Profile Image
    ReadingCatholic
    Asked on October 30, 2020 at 03:56 PM

    Hi -

    Did you change the appearance of the .pdf's for submissions.

    .pdf's that I have previously printed off the Submission tab would show the payment information (our form has integration w/ PayPal).

    Today, when I printed the .pdf's no payment information shows.

    Am I missing something?


  • Profile Image
    Katherine_W
    Answered on October 30, 2020 at 07:12 PM

    Hi there,

    Happy to help!

    Could you please send us the link of the form(s) in question so we can better investigate? Here's how to find your Form URL.

    Also, are you able to post a screenshot of the resulting PDF with the missing Payment information to our forum? Here's How-to-add-screenshots-images-to-questions-to-the-support-forum

    I did make a clone of your form 200566246239153 as I assumed this was the form in question and I was unable to replicate the issue. Even when the amount owed is set $0.00 it does show up in the PDF:

    1604099299_5f9c9ce3bef23_

    I also received the payment information in the notification email:

    1604099496_5f9c9da8ce29c_

    We await your response.