My PDF files aren't loading

  • Profile Image
    Joshua Anker 
    Asked on October 30, 2020 at 04:54 PM

    I tried exporting some of my submissions to PDF as I typically do and I am getting an error page after clicking the "ready" link in my emails.

  • Profile Image
    Answered on October 30, 2020 at 08:06 PM

    Hi, thank you for contacting JotForm support.

    Please note that you need to log in to your JotForm account in the same browser for the download link to work.

    Please give it a try and let us know how it goes.