My PDF files aren't loading

  • Joshua Anker
    Asked on October 30, 2020 at 4:54 PM

    I tried exporting some of my submissions to PDF as I typically do and I am getting an error page after clicking the "ready" link in my emails.

    Page URL: https://www.jotform.com/uploads/nybagelbutler/201843193627053/pdfs/Bagel_Order_Form_October_30_2020_0d56.zip
  • Jovanne JotForm Support
    Replied on October 30, 2020 at 8:06 PM

    Hi, thank you for contacting JotForm support.

    Please note that you need to log in to your JotForm account in the same browser for the download link to work.

    Please give it a try and let us know how it goes.