Signature field doesn't show up in Edit Mode

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    Deepa
    Asked on October 30, 2020 at 06:30 PM
    Another thing is the signature field on my other 2 forms(tuition agreement and the emergency contact form). The signature doesn't show up when we send it out for editing. The slot is blank even though the signature is still there. I know the signature element is new recently. I used the old signature element on the enrollment form and that works , shows up fine. But the new signature element on the tuition agreement form & the emergency contact form doesn't show up. Thank you!
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    FelipeSantana
    Answered on October 30, 2020 at 06:51 PM

    Hello Deepa,

    We do apologize for this inconvenience.

    After checking your forms Tuition Agreement and Emergency Contact Form I have found that there are some submissions that include signatures and others that don't. However, it seems that all of the submissions with signatures do also include them in the Edit Mode of the form.

    You can check this Edit Link for reference: Edit-Form-Link

    Here is a screen recording for reference:

    1604098053_5f9c9805ee73b_deepaFormSignat

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