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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My coupons are not showing up once my customers are redirected to PayPal.

    Asked by FMCTY on September 11, 2013 at 02:18 PM
    Page URL:
    http://form.jotform.us/form/31327278798165

  • Profile Image
    JotForm Support

    Answered by jonathan on September 11, 2013 at 05:18 PM

    Hi,

    First off, I would like to inform you that your payment field on this form is not set as a Required* field

     

    I actually submitted your form answering only the last 2 textboxes (Registration Terms, and  Disclosure....)

    You should set some of your form's necessary data/info (i.e Names, Email, Payments) as Required* field to better capture the data you want.

    AND

    Even if a user does select a Payment, the coupon code is NOT a mandatory option. The user can still go ahead with the payment transactions without availing the discounts of coupon code. It will go thru as Regular payment in the paypal screen. Do not be confuse if there are some payment transactions that do not have coupon code on them. This is normal.

    Please inform us if you need further assistance.

    Thanks.

  • Profile Image

    Answered by FMCTY on September 11, 2013 at 06:28 PM
    What I am saying is that my customers are trying to use their coupons and the coupons show accepted on the form but not on PayPal.
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by guilledutra on September 11, 2013 at 08:42 PM

    Hi,

    Coupons code are applied directly to the form, the final price will be submitted to paypal with the discounts applied.

    If you need to show/confirm to the user that the coupon code was applied, you can configure an email autoresponder where the "coupon code" will be displayed inside the "payment" details.

    How to create an email Autoresponder

    Thanks